Client Navigation Services

Based in downtown Lewiston, the Office & Community Center is the hub of Client Navigation Services, providing vital assistance to immigrants and refugees through support with childcare, housing, employment and healthcare systems with a culturally informed lens.

Client Navigation Services

Based in downtown Lewiston, the Office & Community Center is the hub of Client Navigation Services, providing vital assistance to immigrants and refugees through support with childcare, housing, employment and healthcare systems with a culturally informed lens.

Mission

SBCA’s Client Navigation Services mission is to empower the immigrant community by providing culturally relevant support, advocating on their behalf, and helping navigate systems and resources available for our clients.

Vision

The Client Navigation Services program envisions an inclusive and successful community with reduced systemic barriers and increased opportunities for all.

SBCA’s Client Navigation Manager, Women’s Client Navigator, and Family & Youth Resource Manager offer systems navigation and cultural brokering services that link the clients to essential social services and foster individual and family wellness. SBCA Client Navigation staff provide services to over 2,500 clients annually in Maay Maay, Somali, and English and all originate from the community they serve. The SBCA Client Services strives to broaden its reach and increase language offerings to include French and Swahili in the future.

Services Offered

We address many different challenges faced by clients in one-on-one meetings, often accompanying clients to offsite appointments and providing interpretation, which differs from the experiences with partner organizations where restrictive parameters are applied to meetings.

Assistance and cultural brokering regarding:

Housing and utilities
Healthcare system navigation
Insurance and MaineCare Benefits
Social Security Benefits
Unemployment and Temporary Assistance for Needy Families (TANF)
Transportation and Visa applications
Employment
Childcare and School Communications
Food benefits (SNAP/EBT and WIC)
Behavioral Health
Childcare licensing
Tax Preparation

Social Gathering & Workshops:

Traditional Somali Basket Weaving
Exercise Classes
First Time Homebuyers Course
Tax Preparation Classes
CPR Training with Translation

This program was made possible through community partnerships!

Reach out to us for more information about our Client Navigation Services:

Hilowle Aden
Client Navigation Manager
Isha Kasai
Family & Youth Resource Manager

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Lewiston, Maine 04243, US. You can revoke your consent to receive emails at any time by using the SafeUnsubscribe^® link, found at the bottom of every email. Emails are serviced by Constant Contact.

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